Hi, how can we help?

You can register with Invaxa online here https://client.invaxa.com/signin, where you will be asked to provide information such as your full legal name, country of residence, email, and contact number to start the registration process. 

Once your personal information has been submitted you will be redirected to the ‘Client Portal’ where additional information, such as Proof of Identity (POI) and Proof of Residence (POR) and completion of the online questionnaire will be requested to start the account opening process. 

Yes, you can open multiple trading accounts under one client account.

You can open a trading account in EUR/USD/GBP.

Yes, you can open a demo account through the ‘Client Portal’.

At Invaxa, we offer 3 types of accounts – Starter, Pro and Elite. The differences between each type of account can be found under the ‘Account Types’ section.

The Invaxa Customer Due Diligence (‘CDD’) program requires that we verify the source of our clients' funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.

The minimum initial deposit required is at least 250 units of your selected base currency.

We will email you as soon as your account has been approved. Alternatively, you can login to the ‘Client Portal’ to check your account status.

Acceptable documents for the Proof of Identity (POI) verification process include but are not limited to:

·       Valid passport (national or international)

·       Valid driver's license

·       Valid national ID Card

By ‘valid’, we mean that the Passport, Driver’s license, and ID should not be expired, all 4 corners should be visible and the copy should not be blurry. 

Acceptable forms of Proof of Residence (POR) include but are not limited to:

Confidential information such as account numbers may be covered at your discretion. In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews. 

Unfortunately, you cannot. Verifying your residential address requires proof that is dated within the last six (6) months.

During the registration process, you will be required to upload your documents to the ‘Client Portal’.

All documentation must be provided in English. Any documents/certificates that are not in English will need to be accompanied by a certified English translation.

Yes, you can. Please contact our support team at [email protected], where you will be able to start the process of opening a corporate account. 

A Certificate of Incorporation is a statement which confirms that a new company has fulfilled the necessary legal requirements for incorporation and is duly incorporated according to the local government or any other regulatory agency.

Yes, you can.

Yes, both account holders must provide Proof of Identity (POI) when we aren't able to electronically verify their ID. Documentation for Proof of Residence (POR) must also be provided and verified for both applicants.

There is an unsubscribe button at the bottom of all our emails that you can click to opt-out of receiving promotional emails at any time. 

In case you fail to pass the appropriateness test, you need to contact our support team at [email protected] and raise the issue.

When a price for a market is quoted, you will see two prices. The first price, known as the bid, is the sell price, and the second price is the buy price, known as the offer. The difference between the sell and buy price is called a spread. Please visit Account Types for more information.

Please visit ‘Account Types’ for more information on fees and commissions. 

The Company provides the option for Islamic accounts, also known as swap-free accounts, which are compliant with the strictest interpretations of sharia and completely free of any kind of *riba. This works by eliminating the usual carry payments and swap charges that normally apply for positions held overnight or over weekends. 

*Riba is a concept in Islam that refers broadly to the concept of growth, increasing, or exceeding, which in turn forbids interest credited from loans or deposits. The term "riba" has also been roughly translated as the pursuit of illegal, exploitative gains made in business or trade under Islamic law, akin to usury. 

Invaxa charges an inactivity fee of 50 units every 6 months if there is no trading activity or no open positions.

The Company is authorised and regulated by the Financial Services Authority in Seychelles (“FSA”) under the Securities Dealer License Number SD103.

The leverage is flexible. You can have up to 1:500. The minimum leverage is 1:1. Please visit Account Types for more information.

You can change the leverage on your account via the Client Portal by clicking on `Actions’ next to the account you wish to amend.

You can open an additional account via the ‘Client Portal'. Click on ‘My Accounts’ > ‘New Accounts’ and follow further instructions.

In the case that you would like to close your account, please follow the process described in the Client Agreement Section 21.

Invaxa offers a variety of payment methods including credit/debit cards, wire transfers and e-wallets. Please visit our Funding page for more information.

Invaxa does not charge incoming deposit fees. However, your bank may charge a service fee. Please note that we do not accept cash deposits. 

You can find full details of your transaction status through your client portal following the steps below:

Yes, you can transfer funds between your Invaxa trading accounts. You can do so by logging in to your Client Portal and submitting a transfer between your own accounts. Please note that a 2% fee will be applied when transferring funds between accounts under a different base currency.

Invaxa’s trading instruments include CFDs on forex, commodities, spot indices, stocks, futures and cryptos.

We make funds security our top priority. Client funds are segregated from company accounts and are used solely for trading purposes. All our systems have layers of built-in security, and validations are used to ensure that only you can use the funds in your trading account.

You can use any currency to deposit. The amount will be converted to US dollars ($), Euros (€) or British Sterling Pounds (£) according to your preference.

To fund your account, you will need to have an active e-wallet account with either Neteller or Skrill.

You will find the options to fund with your e-wallets through the Client Portal.

Usually, all deposits are processed instantly except from wire transfers, which may take up to 5 business days. Details on the processing time for each payment method can be found on our ‘Funding’ page. Please note that if there is a request for verifying additional information, the processing time may be longer.

We do not charge any deposit fees. 

Yes, however you will need to contact us at [email protected] explaining the reason for doing so.

Yes, you can deposit using a joint account, but will need to upload the following to your Client Portal:

Yes, we do accept third-party transfers by providing the following documents: 

After submitting your wire request through your Client Portal, you will receive our bank details to proceed with an online payment or with a bank transfer from your bank account to Invaxa’s bank account. Once the transaction is complete, you can upload or send proof of payment confirmation via email showing the following:

 

Your transfer should be processed within 3-5 business days from the date the funds were sent.

Your request was possibly declined because of one of following reasons:

For any other possible reasons, you can contact us at [email protected].  

Please inform your bank immediately and contact us at [email protected] to provide us with the proof that the card has been cancelled/lost and we will inform you on how to proceed using an alternative method of payment/cash-out.

All withdrawal requests are processed within 2 business days. However the time required for the funds to be transferred to your account depends on the payment method used. Please note that if any additional documents are required for processing your withdrawal, such as bank details, this may cause some delays. Processing time may differ as the processor may take longer to transfer the funds. In the case that KYC is pending, withdrawal will also remain pending until the client provides the necessary information/documents.

There is a withdrawal fee of 0% per withdrawal request. 

The withdrawal process is fast and safe. You can simply request a withdrawal of funds via your Client Portal. There is however a minimum/maximum amount request depending on the payment method.  Please visit our Funding page for more information. 

Funds are returned to the originating account in the following order:

Withdrawals will be processed according to the payment method used. Your funds must be transferred to the same card, e-wallet, bank account used for deposit giving priority to the credit card method. Please note that in some cases, withdrawals via credit cards can only be made within 6-12 months from the initial deposit time.

Your request was possibly declined because of one of the reasons below:

If you haven’t received your funds in more than 5 business days, you should contact our Back Office department for proof of payment at [email protected].

If you forgot your username, please contact customer support for assistance. 

If you forgot your password, click on ‘forgot password’ and fill in your username and email address. You will then receive an email with a link to reset your password.

If you wish to change your trading platform password, you can do so by logging in to the Client Portal, click ‘My Account’ > ‘Account Settings’ and change password. 

To change any personal information on your account you need to contact our support team at [email protected], who will process your request. 

CFD stands for “Contract for Difference” meaning traders can trade Long (BUY) or Short (SELL) on several assets without owning the actual asset such as Foreign Exchange, Commodities, EU&US Stocks, Futures, Indices and Cryptos.

Long position opens with the ‘ASK’ price and closes with the ‘BID’ price. It is the position in which the trader attempts to profit from an increase in price, i.e., Buy low, sell high.

Short position opens with the ‘BID’ price and closes with the ‘ASK’ price. It is the position in which the trader attempts to profit from a decline in price, i.e., Sell high, buy low.

Spread is the difference between the ‘ASK’ price and the ‘BID’ price.

Swap is the cost of rolling over a transaction, which is based on the interest rate differential between two currencies. In other words, swap is an overnight fee for keeping open positions. The said fees apply at midnight during the financial market open hours. 

Pip can be found at the position of a digit to the right of a decimal point (usually at the four decimal point, for example, EUR/USD = 1.10462). If EUR/USD trades at 1.36426/1.36449, the spread is 2.3 pips.

Forex, also referred to as FX, and Foreign Exchange, is the world’s most widely traded market. It is an exceptionally liquid and volatile market, where you can trade major, minor, and exotic pairs, 24 hours a day, 5 days a week. FX Trading is always done with currency pairs, where one currency is sold, and another is bought. This is why forex prices are always quoted in pairs. Forex trading is conducted as a contract for difference (CFD), where you don’t need to own the underlying currency to speculate on its price movements. Use a forex demo account to familiarise yourself with forex trading and the trading platform.

The first step in FX trading is to register with Invaxa. Once this is done, you will need to submit your documents for KYC. After approval, you can open your live account and make a deposit to begin FX trading.

Currency pairs open every Monday at 00:00 (server time) and close on Friday at 00:00 (server time). The forex market opens at the start of the Sydney session and closes with the close of the New York session. There are 4 major forex trading sessions – Sydney, Tokyo, London and New York. The forex market remains open because of the different time zones between the various regions across the world.

The most frequently traded forex pairs are known as major pairs. All these pairs consist of the US dollar as one of the currencies. The most popular major pairs are:

 

·         EUR/USD (euro/US dollar)

·         GBP/USD (Great British pound/US dollar)

·         USD/CHF (US dollar/Swiss franc)

·         USD/JPY (US dollar/Japanese yen)

·         AUD/USD (Australian dollar/US dollar)

·         NZD/USD (New Zealand dollar/ US dollar)

·         USD/CAD (US dollar/Canadian dollar)

Minor FX pairs are those that do not consist of the US dollar. These pairs are also called “cross-currency pairs” or “crosses.” The most popularly traded minor FX pairs include the Euro, British pound and Japanese yen. The most commonly traded minors are:

 

·         EUR/GBP (euro/Great British pound)

·         EUR/JPY (euro/Japanese Yen)

·         GBP/JPY (Great British pound/Japanese yen)

·         GBP/CAD (Great British pound/Canadian dollar)

·         CHF/JPY (Swiss franc/Japanese yen)

·         EUR/AUD (euro/Australian dollar)

·         NZD/JPY (New Zealand dollar/Japanese yen)

Forex pairs are traded in terms of specific number currency units being bought or sold. This size of the trade is known as a lot. A standard lot is 100,000 units of a currency.  However, with Invaxa, you can trade micro lots as well, which is 100 units of a currency. As a beginner, you can start with smaller lots and slowly increase position sizes as you gain experience. You can also trade the forex markets on a demo account to learn the ropes before entering the live markets.

Percentage in points or pips are the smallest change in value of a forex rate. It is denoted in terms of the fourth decimal place for most currency pairs. For example, the EUR/USD rate might be 1.0410. A rise in price of one pip would take the rate to 1.0411. So, 0.0001 is the size of one pip. The only exception is the Japanese yen, which is denoted up to two decimal places alone. For example, the USD/JPY rate might rise from 136.18 to 136.19.

Swap rates for Forex, Commodities and Cryptos are charged in points per lot with the following formula:
Rollover Fee (Quote Currency) per day = Number of Lots * Contract Size * Long or Short Points (for the given day) * Point Size

- 1 lot Short on GBPUSD with account currency in USD

1 * 100,000 * 0.32 * 0.00001 = $0.32

- 1 lot long on XAGUSD with account currency in USD

1*5000*-0.22*0.01=-$11

 
- 1 lot LONG on USOIL with account Currency in USD

1*1000*-4*0.001=$-4.00

 
- 1 lot long on BTCUSD with account currency in USD

1*1*-1150.25 * 0.01 = $-11.50

Note: The swaps are applied at 00:00 GMT+2 (server time) when a position is rolled over. Triple swap takes place on Wednesdays for FX and Metals. 

MetaTrader 5 (MT5) is the most popular forex trading platform. It is extremely powerful and allows traders to quickly switch between accounts and windows. MetaTrader 5 can be downloaded on your iPhone or Android. You can easily access the web version, since this forex trading platform is compatible with the most popular browsers. Invaxa MetaTrader 5 allows you to use copy trading, add custom Expert Advisors and technical indicators.

A stock index is made up of a collection of individual stocks. For instance, one of the most important UK economy measurements is FTSE 100 (Financial Times Stock Exchange).  FTSE (UK100) is made up of the largest 100 companies listed on the London Stock Exchange. As well as for Dow Jones, Standard and Poor's, DAX and more. All in all, Indices offer a wider reflection of the overall economy.

The three most common types of indices are global indices, regional indices and national indices. The Euro Stoxx 50 is an example of a regional index, while the FTSE 100 is a popular national index in the UK. The most commonly traded major indices are:

 

Minor indices are usually national indices and not as widely traded as major indices. Some of the commonly traded minor indices are:

 

Swap rates for Indices are charged by Money in Margin Currency with the following formula:
Rollover Fee (in margin currency) per day = lots * Contract Size * Long or Short charge in margin currency (for the given day)

- 1 lot on US500

1*1*-0.57=$-0.57

Note: The swaps are applied at 00:00 GMT+2 (server time) when a position is rolled over. Triple swap takes place on Fridays for Indices, Energies, Futures, Stocks and Cryptos.

Indices trading is a low-cost and time efficient way to diversify your portfolio. With indices trading, you can get exposure to the stock market without trading individual stocks. This is because indices comprise of a group of stocks. For instance, the S&P 500 features the top 500 US companies based on their market capitalisation.

These trading signals are recommendations to buy or sell indices. Such trading signals for indices are generated by either technical analysis or algorithms.

Cryptocurrencies are a type of virtual, decentralised money that is not regulated by any central bank or government. Instead, they use encrypted pair to pair transactions based on blockchain technology.

You can trade Crypto CFDs on our platforms 24/7 a year. This is because crypto trading does not require regulated exchanges, unlike stocks. In fact, with crypto CFDs, offered by Invaxa, you can trade digital currencies at any time and from anywhere.

Yes, with Invaxa you can trade crypto CFDs on 1:4 fixed leverage. We recommend you use leverage carefully because increasing your exposure to the market can magnify both profit or loss potential.

No. Since we offer crypto trading as CFDs, you do not need to own the underlying digital currency to be able to trade it. Therefore, you do not need to store any crypto in any type of wallet.

Swap rates for Forex, Commodities and Cryptos are charged in points per lot with the following formula:
Rollover Fee (Quote Currency) per day = Number of Lots * Contract Size * Long or Short Points (for the given day) * Point Size

- 1 lot Short on GBPUSD with account currency in USD

1 * 100,000 * 0.32 * 0.00001 = $0.32

- 1 lot long on XAGUSD with account currency in USD

1*5000*-0.22*0.01=-$11

 
- 1 lot LONG on USOIL with account Currency in USD

1*1000*-4*0.001=$-4.00

 
- 1 lot long on BTCUSD with account currency in USD

1*1*-1150.25 * 0.01 = $-11.50

Note: The swaps are applied at 00:00 GMT+2 (server time) when a position is rolled over. Triple swap takes place on Wednesdays for FX and Metals. 

The first step in crypto trading is to register with Invaxa. Once this is done, you will need to submit your documents for KYC. After approval, you can open your live account and make a deposit to begin crypto trading.

Bitcoin is the most popular cryptocurrency. Apart from Bitcoin, there are some well-established coins for crypto trading, like Ethereum, Litecoin and Ripple. There are also some newer coins for crypto trading, like Dogecoin, Polkadot, Monero and Neo.

Stocks are units of equity ownership in a company/corporation. When you buy shares of a company, you become a stakeholder in the entity. Traders can buy or sell “CFD” on stocks without owning a percentage of the company. 

No. You can also trade stocks as CFDs (Contracts for Difference). Here, you enter into an agreement with your broker to exchange the difference in share price of a stock from the time the contract is opened to the time the contract is closed. This way, you do not need to own the shares to be able to speculate on their price changes. Also, unlike stock exchanges, which only work during certain hours on weekdays, CFDs can be traded 24/5.

Yes, dividends will be credited/debited to the clients holding a position on the specific share at the EX-Dividend Date. 

The margin requirement for the specific share will be increased to 50% one day before the earnings period. Open positions will also be affected.

Swap rates for on stocks and futures are charged by Interest (in percentage terms) with the following formula:
Rollover Fee (in quote currency) per day = Lots * Contract Size * Closing price (at the end of the given day) * Interest / 100 / 360

- 1 Lot Long on Apple

1*100*165.34*-30/100/360=$-13.78

 

- 1 Lot long on Cotton

1*500*120*-4.5/100/360= $ -7.5

Note: The swaps are applied at 00:00 GMT+2 (server time) when a position is rolled over. Triple swap takes place on Fridays for Indices, Energies, Futures, Stocks and Cryptos.

The first step in FX trading is to register with Invaxa. Once this is done, you will need to submit your documents for KYC. After approval, you can open your live account and make a deposit to begin FX trading.

To create your own stock market trading strategy, access charts on Invaxa MetaTrader 5. You can easily drag and drop indicators to check which one(s) you are most comfortable with. Use these indicators to determine entry and exit points. It’s a good idea to test the stock market trading strategy on a demo account before you begin trading with real money 

The most common raw materials are available in the financial market. Commodities that are traded are typically sorted into categories: Energies (WTI Oil, Brent Crude oil) and Metals (gold, silver, palladium, platinum). They are constantly traded through CFDs. CFDs allow traders to speculate on the price movement for the most popular commodities without owning the underlying asset. 

No, in this category we only offer spot energies and metals that do not expire, and you can keep your position open for as long as you wish to. 

Unfortunately, futures contract cannot be rolled over to the next one upon expiration. Positions held open on the last trading day of the contract, will be closed at the last available price. The client can open a new position with the new contract. Visit our Futures page to see the table with the expirations.

The overall commodity market is exciting. It is difficult to say which is best for commodity trading, as there are so many assets, including:

- Energies like oil and natural gas

- Agriculture produce, like coffee, cotton and cocoa 

- Metals like gold, silver, palladium, platinum and copper

The commodity market presents attractive trading opportunities to new and experienced traders alike. As a beginner, it is best to practise commodity trading on the demo platform before jumping into the market.

You can trade commodities futures to speculate on price movements in the underlying asset. You can open positions in either direction, meaning you can go long (buy) or go short (sell) the commodity.

Futures are limited time contracts, which are popular investment methods for many traders as it allows speculation on the value of a range of commodities, indices and energies. The term "future" is an overall market representation. Nevertheless, additional future contracts are available, such as Commodity Futures (Natural Gas, Wheat, Cocoa, Coffee, Cotton, etc.)

Yes, futures do expire. Futures contracts cannot be rolled over to the next period upon expiration. Positions held open on the last trading day of the contract will be closed at the last available price. The client can open a new position with a new contract. Please see the table above for more information.

Unfortunately, futures contract cannot be rolled over to the next one upon expiration. Positions held open on the last trading day of the contract, will be closed at the last available price. The client can open a new position with the new contract. Visit our Futures page to see the table with the expirations.

Swap rates for on stocks and futures are charged by interest (in percentage terms) with the following formula:
Rollover fee (in quote currency) per day = lots * contract size * closing price (at the end of the given day) * interest / 100 / 360
 

- 1 lot long on Apple

1*100*165.34*-30/100/360=$-13.78

 

- 1 lot long on Cotton

1*500*120*-4.5/100/360= $ -7.5
 

Note: The swaps are applied at 00:00 GMT+2 (server time) when a position is rolled over. Triple swap takes place on Fridays for indices, energies, futures, stocks and cryptos.